Aaron Snyder - Evening Operations Manager

What do your overall duties consist of here at Quest?

First and foremost, I make sure that our clients are well cared for in the afternoons. The majority of my duties consist of keeping the building in tip top shape and running smoothly. With the assistance of my  set-up staff, we handle of all room and equipment sets for each meeting overnight so when the client arrives in the morning everything is ready to go.    

What part do you play in the customer experience?

I am the behind the scenes kind of guy. I am like the kid in the school play working the stage lights; I take care of the things that are mostly out of the public eye. My role in the customer experience is concentrating on keeping the facility and meeting space in the best possible condition for our clients.

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The discussion of alternative sources of  'green' energy has been an avidly disputed issue for decades. Scientists, Politicians and Energy Companies around the world have varied opinions on the answer to solve the environmental turmoil that our current technology has placed on our planet. Although alternative forms of energy will take some time to implement into our daily lives, people around the world have realized that we can not wait on changing our “destructible” living habits. Organizations such as the U.S Green Building Council have made substantial efforts to also inform companies on various ways to incorporate green incentives into their business models. Many hospitality industry facilities have embraced the environmentally friendly mind set and have made steps to decrease their carbon foot print one energy saving light bulb at a time.

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Of all the lessons that you learn as a child one of the more important is to always learn from your mistakes. This notion follows you for a lifetime as no one is perfect; decisions are made with good intentions and soon the unexpected comes along and stomps those intentions into submission. This is certainly the case with America's experience during this recession. As companies come out of financial gridlock they are using the recent events to forecast how they will cautiously move forward. As many owners and CEO's wish they could peer into a crystal ball and put their worries to rest, the Convention 2020 study is doing its best to give industry leaders the information they need to stay ahead of the pack for the future. The Convention 2020 study sponsored by ICCA, IMEX and Fastfuture Research was designed to help industry peers prepare for changes that could affect the fiscal outlook as well as the overall business model of their operations. Topics such as political attitudes towards meeting/events, technology innovations and environmental pressures are highlighted as important factors in preparing for the future of the industry. The project overview states that “The intention is to create a 'living and growing' online body of knowledge, case studies and ideas which will continue to expand and develop after the study is complete.”

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Check out these cool new travel products!!!

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The international effort for society to become more environmentally conscious has undoubtedly began to affect the events industry, as many corporations and event planners have made substantial efforts to decrease their carbon footprint across the board. The difference between this “trend” and others is this one is not going anywhere; in fact “green” events will eventually become normalcy as suppliers bend their business models and operations to fit the demand of their clients. In an interview with Special Event Magazine, San Francisco-based Global Gourmet Catering’s Director of Sales & Marketing was quoted stating “We won a $250,000 piece of business recently away from a competitor because of our eco-friendly practices, where they lack.” SEM also spoke with San Francisco event producer Robert Fountain where he discussed “My clients are still interested in going green (in this economy), especially the non profits. It’s all about the appearance.” As planners begin to stretch their wings with green events, this notion of appearance has also become an important aspect as a décor theme. The term “Eco-Chic” has been coined to describe this newly found esthetic, blending earthy materials and products with a classy elegance. 

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